General terms and conditions

Reservations at Grill Royal and Le Petit Royal restaurants

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1. Scope

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1.1 These general terms and conditions: Reservations (hereinafter: conditions) from GrillRoyal GmbH, Friedrichstraße 105b, 10117 Berlin apply in individual cases to contracts for table reservation and catering in our restaurants — Grill Royal, Friedrichstr. 105b, 10117 Berlin and Le Petit Royal, Goethestrasse 78, 10623 Berlin (hereinafter: Restaurant) — with our guests and contract partners (hereinafter: guests).

1.2 Conflicting terms and conditions of our guests are only binding on us if they have been expressly accepted by us in writing.

1.3 In particular in the case of a group of 50 people or more at Grill Royal or 25 people at Le Petit Royal or an exclusive booking at the restaurant, we reserve the right to conclude an event contract with the client, which sets out further special terms and conditions for the period of the event and its preparation and follow-up.

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2. Binding nature of table reservation, conclusion of contract

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2.1 The menus, notices and illustrations on websites that present the restaurant's food, drinks and other services are not legally binding offers, but simply an invitation to guests to make an offer.

2.2 The restaurant only offers high-quality food. The selected products required for this are purchased fresh daily on the basis of available table reservations and can only be stored and reused to a very limited extent in the event of a no-show.

2.3 By reserving a table, you are making an offer to appear at the restaurant with the specified number of participants at the time of reservation and to order food and drinks using the daily updated menu. With the reservation confirmation from the restaurant, a binding obligation is created.

2.4 If a menu selection is defined or narrowed down in connection with the table reservation (e.g. a three-course menu to share), a binding catering contract is concluded upon confirmation from the restaurant. We reserve the right, particularly for groups of 10 people or more, to make table reservations subject to a menu selection in accordance with this paragraph.

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3. No right of withdrawal

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Even if you are a consumer, you have no right of withdrawal in relation to table reservation or hospitality contract in accordance with Section 312g (2) No. 9 BGB.

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4. Restaurant and guest services, prices

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4.1 We are obliged to provide guests with reserved tables and seats and to provide the agreed catering. There is no entitlement to a specific table. Especially during special peak hours, there may be waiting times until we can make the tables/seats available for you. We do our best to keep waiting times as low as possible.

4.2 Guests are obliged to pay the agreed or applicable prices for the food and drinks ordered as well as the other services agreed upon or used by them. This also applies to services ordered in advance by guests (e.g. pre-ordering cakes) and displays by the restaurant to third parties (e.g. pre-ordering flowers).

4.3 We reserve the right to accept a reservation only upon deposit of credit card details or payment in advance. In accordance with the cancellation conditions in accordance with section 6, we are entitled to charge the respective credit card with the cancellation fees in accordance with sections 6.4 and 6.5 or to withhold the advance payment in the respective amount.

4.4 All prices include the respective statutory sales tax. Billing is in euros (€).

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5. Withdrawal by the restaurant

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5.1 If an advance payment agreed in individual cases is not made even after a reasonable grace period set by the restaurant has elapsed, we are entitled to withdraw from the catering contract.

5.2 We are also entitled to withdraw from the hospitality contract for objectively justified reasons, in particular if
— force majeure or other circumstances for which the restaurant is not responsible make it impossible to fulfill the contract;
— Reservations are booked with misleading or false information of material facts, such as the identity of the guest or the purpose;
— the restaurant has reasonable cause to believe that the reservation may jeopardize the smooth operation, safety or public reputation of the restaurant without this being attributable to the restaurant's sphere of control or organization.

5.3 If the restaurant withdraws, you are not entitled to compensation, except for intentional or grossly negligent conduct on the part of the restaurant.

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6. Guest cancellation, no-show

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6.1 Reservations for a number of participants of less than 6 people (without additional services ordered in advance in accordance with section 4.2) can be canceled free of charge at any time. For groups of 6 people or more, we also do not charge you any cancellation fees if you cancel at least 24 hours before the reserved date. In your own interest and to avoid misunderstandings, we recommend that you send an email to office@grillroyal.com resp office@lepetitroyal.de cancel in writing. In case of last-minute changes, we can only be reached by telephone in the evening after 5 pm.

6.2 Furthermore, there are no fees as long as it is still possible for us to assign the table you have cancelled to other guests at short notice.

6.3 If you do not cancel your table reservation in good time in accordance with Section 6.1 or if you do not show up on that day at the reserved time (no show), we can demand a lump sum reasonable compensation for our useless expenses.

6.4 For reservations for a number of participants of 6 people or more, the cancellation fee is 100€ per participant.

6.5 You are free to prove that the above claim did not arise or did not arise to the extent required.

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7. Liability of the restaurant

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7.1 We are liable for damages exclusively in accordance with these conditions: In principle, we are liable for intentional or grossly negligent action and for any culpable breach of essential contractual obligations. Significant contractual obligations are those contractual obligations whose fulfilment makes the proper execution of the respective contract possible in the first place and on whose compliance the contractual partner regularly trusts and may rely. In the event of a simple negligent breach of an essential contractual obligation, our liability is limited to the damage that is foreseeable and typical depending on the nature of the transaction in question.
Liability for damage resulting from injury to life, limb or health remains unaffected.
Insofar as our liability for damages is excluded or limited in accordance with the above regulations, this also extends to the personal liability of our organs, employees and other employees, representatives and vicarious agents and also applies to legal liability arising from tort.

7.2 Fault-independent liability in accordance with Section 536a (1) BGB for material defects existing at the time of conclusion of the contract is excluded.

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8. Data protection

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Our privacy policy can be found at this link.

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9. Choice of Law, Jurisdiction, EU Dispute Resolution

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9.1 All business and legal relationships between the guests and us are governed exclusively by the laws of the Federal Republic of Germany; the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

9.2 The exclusive place of jurisdiction for all claims against merchants and legal entities under public law arising from the business relationship is Berlin.

9.3 In accordance with the legal obligation, we would like to point out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes (“OS platform”): http://ec.europa.eu/consumers/odr/. However, we do not participate in dispute resolution proceedings before consumer arbitration boards and are not obliged to do so.

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